Privacy Policy

Last updated: May 2026

1. Who We Are

Alto MSP ("we", "us", "our") provides managed IT services. Our contact information: hello@altomsp.com.

2. Information We Collect

We collect information you provide directly, including:

• Name, email address, and mobile phone number (when you sign up for SMS notifications)
• Business name and contact details
• Technical data when you interact with our systems

3. How We Use Your Information

We use your information to:

• Send SMS notifications you have opted in to receive (service alerts, maintenance windows, updates)
• Respond to your inquiries and provide support
• Comply with legal obligations

4. SMS / Text Messaging

If you opt in to our SMS notifications, we will send you text messages related to our services. Message frequency varies. Message & data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or email hello@altomsp.com.

Mobile information will not be shared with third parties for marketing/promotional purposes. We will never sell, rent, or otherwise disclose your mobile phone number or SMS opt-in data to any third party for their marketing or promotional use.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our business (under confidentiality obligations)
• Legal authorities when required by law

6. Data Retention

We retain your information as long as needed to provide services or as required by law. You may request deletion at any time by contacting us.

7. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at hello@altomsp.com.

8. Contact

Questions about this policy? Email hello@altomsp.com.